A. Create a document, as the new customer service manager, to help your team understand the four domains of emotional intelligence (self-awareness, self-management, social awareness, and relationship management) by doing the following:
- Introduce yourself as the new customer service manager to your team, focusing on one of the six company values provided in the scenario.
- Discuss how you and your team will use one of the following elements of self-awareness in your daily interactions:
• emotional awareness
• accurate self-assessment
• self-confidence
- Discuss how you and your team will use one of the following elements of self-management in your daily interactions:
• emotional self-control
• transparency
• adaptability
• achievement
• initiative
• optimism
- Discuss how you and your team will use social awareness to practice empathy in your daily interactions.
a. Discuss how unconscious bias may affect ethical decision-making on your team.
b. Describe two types of cognitive bias, including an example of each bias.
- Discuss how you and your team will use one of the following elements of relationship management in your daily interactions:
• influence
• coaching and mentoring
• conflict management
• teamwork
• inspirational leadership a. Discuss how you will create a culture of care within your team.
- Explain why you and your direct reports will use at least one of the four domains of emotional intelligence (self-awareness, self-management, social awareness, and relationship management) to be effective as a team.
B. Acknowledge sources, using in-text citations and references, for content that is quoted, paraphrased, or summarized.
C. Demonstrate professional communication in the content and presentation of your submission.
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