ULMS352 Managing Knowledge for Innovation

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Title of module: Managing Knowledge for Innovation
Module code: ULMS352
Credit value: 15
Semester in which the module is taught: Semester 2
Module Leader and Contact Details
Name of module leader: Dr Anup Karath Nair
Email address of module leader: A.K.Nair@liverpool.ac.uk
Assessment and feedback hours (office hours):
In-Person Appointments Week 2 to Week 12: Thursdays – 1200 hrs to 1300 hrs (Room 204, Mulberry
Court).
Please note that there is also a Frequently asked questions (FAQ) list on CANVAS for all generic
module related enquiries and you are kindly requested to follow the subsequent process when you
have a question:
1. Check the FAQ list to see if your question has already been answered.
2. If not, send email to module leader (Anup Nair), or ask it after seminars, or attend the weekly
office hours. We will update the FAQ list regularly and answer your questions there.
Names and contact details of any additional teaching staff involved with the module:
Dr Thomas Yoon (TH.YOON@liverpool.ac.uk) is also involved in supporting the module.
Module Aims and Learning Outcomes
The module introduces students to core theories, current issues and developments concerning
knowledge management with the aim of fostering innovation. Students will learn how to analyse and
critically evaluate the subject matter and apply it to diverse organisational environments.
The aims of this module are to:
Provide students with a critical understanding of the theories, concepts, and alternative
perspectives on knowledge and innovation management.
Provide students with a critical understanding of different tools for managing knowledge and
of the contingencies of their use.
Introduce students to the current issues concerning knowledge and innovation management
and their application within contemporary business and organisational environments.
Support the development of subject specific and transferable skills necessary for future
employment in careers that ultimately have a managerial component.
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Learning Outcome 1 (LO1): Students will demonstrate a critical understanding of alternative
approaches to knowledge management in contemporary innovation-oriented organisations.
Learning Outcome 2 (LO2): Students will be familiar with the core theories, concepts and
empirical work that underpin the knowledge management for innovation.
Learning Outcome 3 (LO3): Students will demonstrate an ability to analyse critically and to
undertake independent research concerning knowledge management in an organisational
context.
Learning Outcome 4 (LO4): Students will demonstrate an ability to communicate the outcome
of their research effectively.
Learning Outcome 5 (LO5): Students will be aware of the strengths and weaknesses of
practices and tools used to manage knowledge for innovation.
Learning Outcome 6 (LO6): Students will demonstrate awareness of the range of factors that
influence the practice, implementation, and success of knowledge management strategies
and tools.
All the learning outcomes will be assessed through the 4000-word assignment (see the section
‘Assessment Strategy’ in this handbook)
How will this module develop my University of Liverpool Management School
(ULMS) Graduate skills
The matrix below represents a strong set of attributes and skills which develop both your academic
and employment capabilities. The matrix has been drawn up after a significant and prolonged round
of consultation with local, national and international employers, students and staff.
You should check your own progress on a regular basis throughout your time at the Management
School so that you develop as wide a range as possible of these skills by your graduation.
Skills badges can be obtained by completing the Higher Education Achievement Award (HEAR)
recognised extra curricula projects that the Management School provides. Badges will be awarded
on successful completion of those HEAR projects and they can then be used to support your on-line
presence and profile.
Skills Badge ULMS Graduate
Skill Definition
Resilient and
adaptable
Facing the work world with resilience and adaptability:
When you graduate from ULMS, you are equipped to
deal with the most dynamic business environments. Our
graduates can think on their feet, act logically and face
every day with curiosity, creativity and resilience. You’ll
be able to deal with the unexpected, confident in your
ability to handle change and excited to solve the
challenges that the work world throws at you.
How will this module help me to develop this skill
Group discussions, exercises in seminars will challenge you to think on your feet and be a
creative problem solver. The assignment requires you to actively manage your time and
your deadlines. You will need to be flexible in your workload and adaptable in your
Module Handbook 2025-26 Page 5 of 23
Skills Badge ULMS Graduate
Skill Definition
priorities. Receiving feedback builds confidence but can also be tough and again helps
build resilience.
How does this module assess this skill
Through interactions in seminars and coursework
An excellent
communicator
Communication is key: As an ULMS graduate, you’ll
understand the importance of excellent communication.
Our graduates are adept at using their knowledge and
experience to sculpt the way they communicate.
Whether you’re emailing potential employers,
communicating with customers or interacting with
colleagues, you’ll have the confidence to present your
messages with both purpose and impact.
How will this module help me to develop this skill
You are encouraged to focus on your communications in all aspects of this module, for
instance in the way you communicate in seminars or via your writing style for the report.
You will be provided with formative feedback on how to develop these skills.
How does this module assess this skill
Through classroom interactions and coursework
A creative
problem solver
Sorting solutions and creatively solving problems:
Graduates from ULMS have a knack for finding effective
solutions. Your university experiences will equip you with
the confidence to approach problems with creativity,
positivity, curiosity, critical thinking and perseverance.
Skilled at identifying relevant information, you’ll thrive on
finding creative and realistic solutions and making them
viable in the workplace.
How will this module help me to develop this skill
You are asked to identify challenges in organisations and present creative solutions.
How does this module assess this skill
Through classroom interactions and coursework
Analytical
Confident in analysis: When you graduate from ULMS
you will be able to work confidently with numbers and
data using a range of analytical tools that are essential in
the workplace. You will be competent sourcing data and
using numbers to analyse issues, present opinions, solve
problems and make decisions. The ability to combine
numeracy with digital skills and commercial awareness
will remain a key strength at every stage of your career.
How will this module help me to develop this skill
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Skills Badge ULMS Graduate
Skill Definition
You will need to conduct independent research, for instance using the library databases,
to explore the knowledge management of your organisation. You will also need to analyse
and critically evaluate the knowledge management of your organisation and present
recommendations for improvement.
How does this module assess this skill
Through classroom interactions and coursework
Digitally
confident
Digital confident: As an ULMS graduate you will be work ready and extremely competent working with rapidly
evolving digital technologies. Confident using databases
and IT resources, you will use your digital capabilities to
enhance your skillset and maintain a thirst for learning
new technologies throughout your career.
How will this module help me to develop this skill
Much of the research you carry out will be online using internet searches and databases.
The module will also use the CANVAS for interactions.
How does this module assess this skill
Indirectly, through lecture preparation and coursework
A team player
It works better when you work together: ULMS graduates
believe that positive teamwork achieves results. Thriving
as part of a diverse team, our graduates have an inclusive
mindset and a fair understanding of their colleagues’
capabilities. Open and honest about your own abilities,
you’ll be comfortable collaborating, reading the dynamics
of a team and inspiring others through your excellent
working relationships.
How will this module help me to develop this skill
You will conduct group discussions and exercises in seminars.
How does this module assess this skill
Through classroom interactions
Ethically aware
Employing everyday ethical awareness: As an ULMS
graduate you’ll have a strong sense of professional
integrity, fair-mindedness and inclusivity. Our graduates
are passionate about weaving ethical business decisions
into their everyday actions. This attitude will underpin
your behaviour in the workplace and provide a
foundation for supporting sustainable business practices.
How will this module help me to develop this skill
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Skills Badge ULMS Graduate
Skill Definition
We will touch upon issues such as data security and intellectual property protection in the
lectures.
How does this module assess this skill
Indirectly, through lecture materials
Globally aware
Globally aware: As an ULMS graduate you will understand
and value the wider world taking an interest in local,
national and international issues. Having been taught to
look at these issues from a wide viewpoint you’ll be
focused, productive and careful at how you use this
global awareness to maximum impact.
How will this module help me to develop this skill
The international perspective of knowledge management is covered throughout the
module by using examples from different contexts.
How does this module assess this skill
Indirectly, through lecture materials
Confident
An inner self confidence: As an ULMS graduate you will
be encouraged to be self-confident. Having been taught
resilience, self-awareness and honesty, you’ll have a
realistic perspective on your own abilities plus an open
approach that will keep you grounded throughout your
future career.
How will this module help me to develop this skill
Mastering the challenges this module brings (such as the expectation that you can carry
out research, make decisions regarding the content of your report independently, and
tolerate ambiguity as there is not one single correct solution to your task) are likely to
contribute to building your confidence.
How does this module assess this skill
This is not assessed.
Commercially
aware
Commercial awareness is crucial: When you graduate
from ULMS, you will be armed with the tenacity to
understand the realities of your own environment and
the wider business world. You’ll be aware of the
opportunities and constraints that influence your
surroundings and comfortable using information,
analytical skills and business acumen to sculpt your daily
business decisions.
How will this module help me to develop this skill
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Skills Badge ULMS Graduate
Skill Definition
The commercial context of an organisation is always considered when analysing its
knowledge management. Many cases covered in the module consider the commercial
context of the organisation.
How does this module assess this skill
Through lecture content
Connector
Making the right connections: ULMS graduates have the
confidence to identify the right connections in the world
around them. Your university experiences will enable you
to make intelligent business decisions and find robust
solutions in your day-to-day work.
How will this module help me to develop this skill
We will touch upon the role of networks and boundary spanning for knowledge
management and beyond.
How does this module assess this skill
Through lecture content
Enabler
Encouraging excellence in everyone: Leadership comes in
many different forms and has many different outcomes
and ULMS graduates have the confidence, perceptiveness
and emotional intelligence to bring together people,
information and resources in the right place at the right
time. With the ability to inspire others, you’ll be focused
on delivering value in your own role and encouraging
your colleagues to achieve and succeed.
How will this module help me to develop this skill
We will touch upon the role of networks and boundary spanning for knowledge
management and beyond.
How does this module assess this skill
Through lecture content
Teaching and Learning Strategies – how will this module be delivered
Delivery of this module takes place in several ways and engagement in all of them will maximise your
chances of success on this module. There are several points of contact on this module – all of which
are described below.
On campus whole/large group learning activity (Lectures)
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You will find these activities scheduled on your timetable as ‘ON CAMPUS LECTURES’. There are in
total 12 lectures. Please see the “Lecture Programme” on page 10 of this module handbook to know
the content that will be delivered in these lectures. Please note that the lecture slides will be posted
on CANVAS each week before the lecture and the lectures will be recorded and made available on
CANVAS by the end of each week. Please see the Timetable to now the location of the Lecture theatre.
This module follows the research-connected teaching approach. This means that we will draw on
classical as well as state-of-the-art research in the areas of innovation and knowledge management
and discuss how it applies to contemporary organisations. Research-connected teaching not only has
implications for that the module content (what is taught) but also ‘how’ topics are taught. In this
module, you will therefore be asked to conduct your own research on a company of your choice. In
this way, you will be able to extend your research skills. The module allows you to actively engage with
the subject matter rather than just memorize and repeat particular materials. To help you with this,
we will discuss the different steps of your research project in the lectures and seminars. Moreover,
we offer plenty of feedback opportunities (see Section “Feedback to Students” of the module
handbook).
On campus smaller group interactive seminar (Seminars)
You will find these activities scheduled on your timetable as ‘ON CAMPUS SEMINARS’. The module is
organised into 6 seminars (in alternate weeks). Please see your Timetable to know the locations of the
and seminar rooms. The seminars will be conducted in smaller groups. Seminars begin in week 2 and
seek to support you with your assignment. Attendance in seminars is mandatory; students who
regularly attend lectures and seminars have in the past achieved higher marks in the assignment. You
will be given tasks/activities each week, so you need to come to the seminar prepared to discuss your
ideas and review those of others. Students are expected to participate actively in sessions. Questions
and sample assignments will be posted on CANVAS to lead the discussion in seminars. Please see the
“Seminar Programme” in this module handbook to know the content that will be covered in each
seminar.
On campus student-to-student learning activities (On campus STUDY)
You will find these activities scheduled on your timetable as ‘ON CAMPUS STUDY’. We highly
recommend that you use this time to meet with friends/peers on your module to discuss that week’s
topic, talk about your understanding, discuss your individual assignments, get peer feedback, attempt
seminar questions and so on. Lots of research demonstrates that formation of learning communities
(sometimes called a ‘study buddy’ system) is conducive to increased engagement and enhanced
learning.
Registering your attendance
You are expected to attend all timetabled learning activities. Attendance is monitored and recorded
by the Student Attendance Team in the Management School.
For all timetabled seminars and lectures you are required to register your attendance, in line with
the University’s Student Attendance Policy, using the codes given to you by the lecturer delivering
the session. You can only do this if you are present at the time of the activity. If you know you won’t
be able to attend your timetabled activities for a period of time (for example because you are unwell
or if you need to attend an interview), you are required to request an approved absence.
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Attending timetabled teaching activities can play a crucial part in your future academic success.
Attending timetabled activities will also make it easier for you to become part of our vibrant learning
community of staff and students. The University’s Student Attendance Policy sets out how we use
attendance data to help ensure you receive the right support whenever you need it. Should the
School have a concern about your attendance, you may be required to attend a meeting under one
of the stages in the Student Attendance Policy. If you have a query about attendance, please contact
the School’s Student Attendance team by email: ulmsattend@liverpool.ac.uk.
Additional support
At the Management School we provide lots of additional support to help you with your study. ULMS
Extra includes Academic Study Skills sessions such as support with maths and statistics, advice on
academic writing, help with time management, referencing and more. Details of these sessions and
how to sign up is included on your ULMS Extra Canvas module and programme pages. The University
also provides the KnowHow programme which includes a range of workshops, webinars and online
tutorials to help improve your academic skills.
Teaching Programme
Lecture Schedule
Week Topic Core Reading
1
Introduction to the module &
Introduction: Innovation and the
knowledge economy
Hislop: Chapters 1 to 3
Ahmed/Shepherd: Chapter 1
2
Managing internal knowledge:
Introduction and concepts Hislop: Chapter 4
3 Managing internal knowledge: tools
Hislop: Chapters 7, 10, and 13;
Journal articles (Check reading
list)
4
Managing internal knowledge:
Creativity and idea management Ahmed/Shepherd: Chapter 2
5
Managing internal knowledge: Enabling
knowledge management through
organisational culture
Hislop: Chapters 9 and 15
Ahmed/Shepherd: Chapter 8
and 9
Trott: Chapter 3
Journal articles (Check reading
list)
6
Managing external knowledge:
Introduction and open innovation
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7
Managing external knowledge: Strategic
alliances
Trott: Chapters 7 and 10;
Journal articles (Check reading
list)
8
Managing external knowledge:
Crowdsourcing, acquisitions, incubators
and accelerators
Journal articles (Check reading
list)
Easter
Break
9
Knowledge Protection using patents
and design registrations
Trott: Chapter 5; Journal
articles (Check reading list)
10
Knowledge Protection using copyrights,
trademarks, Trade secrets and non disclosure/compete agreements
Trott: Chapter 5; Journal
articles (Check reading list)
11 Revision lecture-1
12 Revision Lecture-2 (Optional)
Seminar Programme
There are 6 scheduled seminars. The seminar plan is designed in such a way that you will receive
support and guidance in drafting your final assignment. Seminars will take place in weeks 2, 4, 6, 8, 10
and 12. In all seminars (week-4 to week-10), we will take you through different aspects of the
assignment (executive summary and introduction sections of assignment in week-4 seminar; company
overview section and assignment structure in week-6 seminar, internal and external knowledge
management analysis section of the assignment in week-8 seminar; and recommendation and
conclusion sections of assignment in week-10 seminar) and prepare you for mastering it. In these
seminars, you will be given three sample assignments (written by previous year’s students) and asked
to discuss them. On the other hand, the first seminar (Seminar in week-2) will be an introductory one
where you will be asked to discuss a Financial Times article on knowledge management, whereas the
last seminar (Seminars 12) will operate as drop-in sessions, where you can come in, ask your questions
and leave. All 6 seminars are a critical opportunity for you to ask questions, obtain formative feedback,
and make sure you are on track for a high mark. There will be announcements of CANVAS with
preparation instructions for each seminar.
Seminar 1 (Week-2): Introduction to knowledge management: Discussion of a Financial Times article
In this seminar, you will be given a case to read on knowledge management. You will be discussing the
knowledge management practices by drawing on Nonaka’s knowledge creation model. Since this is
the first seminar. this will also be an opportunity for you to get to know your module leaders and
fellow students.
Seminar 2 (Week-4): How to draft introduction and executive summary in your assignment
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In this seminar, you will find out how to frame your report, that is, how to craft the executive summary
and how to write a good introduction. These two sections account for 15% of total marks
Seminar 3 (Week-6): How to structure your assignment and write the organisational overview
section in your assignment
In this seminar, you will find out how to structure your assignment and write the organisational
overview section in your assignment. The structure along with presentations and references carry 10%
of total marks, whereas the organisational overview section accounts for 5% of total marks.
Seminar 4 (Week-8): How to draft the analysis section in your assignment
In this seminar, you will find out how to write the internal and external analysis sections in your
assignment which collectively carry 50% of total marks.
Seminar 5 (Week-10): How to draft the recommendation section and the conclusion section in your
assignment
In this seminar, you will find out how to write the recommendation and conclusion sections in your
assignment. The recommendation section carries 20% of the total marks. On the other hand, the
conclusion section, combined with the executive summary and introduction sections, carries 15% of
total marks.
Seminar 6 (Week-12): Drop-in feedback session
Assessment Strategy – how will this module be assessed
You will write a 4000-word individual report which counts for 100% of your mark.
All assessment expectations outlined in the following will be discussed extensively throughout the
lecture and seminars and you will receive formative feedback!
Report brief
Draw on selected knowledge management concepts, theories, and models discussed in the module to
analyse and critically evaluate the knowledge management of a large organisation of your choice.
Your report should focus on the following aspects:
1. The analysis of your organisation’s approaches to internal knowledge management, for
instance relating to its knowledge management strategy as well as practices and tools in use.
2. The analysis of your organisation’s approaches to sourcing and managing external knowledge
as well as protecting its knowledge.
3. The evaluation of the approaches in place and the derivation of recommendations for how
the knowledge management of the organisation could be improved to foster innovation.
To achieve this, it will be critical to understand and briefly introduce the organisation, highlight the
key knowledge management challenges it faces, and characterise its knowledge management
requirements and aims. Also consider discussing enablers of knowledge management that your
organisation has or should have in place.
Report structure
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The report should comprise the following parts:
a) an executive summary
b) an introduction setting the scene and outlining the aim of the report
c) a brief overview of the organisation and its knowledge management challenges and aims, drawing
attention to the major features that you will relate to in the main analysis and recommendations
(note that this part is different from the introduction)
d) the main analysis that considers approaches to internal knowledge management as well as the
management of external knowledge and knowledge protection
e) recommendations on how the organisation could improve its knowledge management in the light
of your analysis; and
f) a conclusion that summarises your main findings and highlights limitations of your report.
In preparation of the report, all of the above aspects will be discussed extensively in the lecture and
seminars and you have the opportunity to seek individualised feedback in the weekly office hours.
However, you are also expected to conduct in-depth independent research and engage with the
appropriate literature to be able to cover the above aspects.
The report must not exceed 4000 words. For details on the word count, please see below. Please
make sure that all sources are referenced according to the ULMS guidelines.
Marking structure:
Item Mark
Standard of presentation, structure and references 10
Executive summary, introduction (research objectives, setting the scene),
and conclusion
15
Description of the chosen organisation 5
Main analysis of approaches to internal knowledge management 25
Main analysis of management of external knowledge and knowledge
protection
25
Quality of recommendations; alignment of recommendations with analysis 20
Total 100
The above marking criteria will be discussed and further explained in the lectures and seminars. We
will provide you with examples on how to achieve high marks in each of the categories.
Anonymous Marking: The University of Liverpool Management School operates an anonymous
marking policy, therefore please do not include your name on your essay.
Submission deadlines and date of return of work to students:
Submission deadline: Wednesday 13th May, 12 noon
Additional Considerations Policy:
The University has an Additional Considerations policy around submission of assessed work. This
means that in exceptional circumstances, if you are ill or otherwise unable to submit your assessed
work on time, you will have up to 7 calendar days to submit your work without penalty. Thereafter,
Module Handbook 2025-26 Page 14 of 23
any submission will receive a mark of zero. There is no sliding scale of penalties for late submission
beyond the 7 calendar days.
If you have a disability or health condition and your Student Support Information Sheet (SSIS)
includes an extension as a reasonable adjustment, you can take an additional 7 calendar days to
submit after the deadline – so 14 calendar days in total. Thereafter, any submission will receive a
mark of zero. There is no sliding scale of penalties for late submission beyond the 14 calendar days.
In order to ensure speedy resolution to potential issues, you do not need to request permission in
advance to submit up to 7 calendar days late (or 14 days for a student with a SSIS which includes an
extension as a reasonable adjustment). However, late submissions are not intended for routine use
and are monitored – use could trigger a referral to support services. Please ensure that you plan
your work around the given submission deadlines. Please speak to the module leader or your
Academic Advisor if you feel you are falling behind deadlines. There are links to study skills advice
and guidance, including time-management resources, here.
Some module assessments which are time-specific do not have an extendable window and do not
therefore allow extensions, e.g. exams, tests, presentations, poster presentations etc. In this module
the following assessment/s is excluded from the 7 day (or 14 day for SSIS students with the relevant
reasonable adjustment) extension:
If you are having any difficulties in attending time-specific assessments, or submitting work within
the above time thresholds, please contact the School’s Learning and Teaching Support Officer team
(email: ULMSLTSO@liverpool.ac.uk), as they can provide advice about submitting a Personal
Extenuating Circumstances (PEC) claim.
For further information on exams and assessment Policy please see ULMS guidance here.
How to submit your work:
This coursework requires online submission only. You do not need to submit a hard copy of the
coursework. You should submit your coursework via Turnitin. If you do not submit to Turnitin your
work will not be marked.
Step by step guidance on how to submit an assignment in Canvas can be found here.
Here are some additional tips for submitting assignments in Canvas:
Make sure you have completed all of the requirements for the assignment.
Read the instructions carefully before you start working on the assignment.
Save your work frequently as you are working on the assignment.
Double-check your work before you submit it.
If you have any questions about how to submit an assignment, ask your Module Leader for
help.
Coursework word limit: 4000 words
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Students are asked to note that the word count (4,000 words) is the absolute upper limit. There is no
leeway over this, i.e., you will be penalised if you submit work that exceeds the word limit (the
suggestion that you may exceed the word count by 10% is a myth!)
The following are not included in word counts:
Reference lists/bibliographies
Cover page
Table of contents
Appendices/footnotes
Contents pages and front pages of reports
As well as the essay/report itself, the following are included in word counts:
Citations/quotations – this includes the material paraphrased/quoted itself as well as the name, date
and page information.
Tables and figures
Executive summaries
Headings and sub-headings of sections in the essay
Will feedback on draft coursework be given
We will not read drafts of your assignment and then give you passive feedback. As final year-final
semester students, you are expected to be proactive and ask questions in order to receive feedback
and improve your assignment.
However, in the seminars, there will be opportunity to discuss three sample assignments (assignments
written by previous years’ students), which will provide you insights on how to draft your own
assignment.
Weighting of the assessment components: 100% coursework
Tips for achieving good marks in assessments:
Start by researching three to four organisations before you make your pick. Make sure that
there is sufficient information available on the knowledge management about your
organisation.
Ensure that you evaluate the knowledge management of the organisation. Be analytical and
critical. Your work must not be purely descriptive.
Make clear how your recommendation follows from your analysis. That is, align your
recommendations and the main analysis of approaches in use.
Important information:
Important information on assessment-related items can be found on:
The Management School’s student intranet and
Your CANVAS programme pages
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Examples of information provided include:
Assessment policies(Management School Assessment Criteria and links to COPA – University’s
Code of Practice on Assessment)
Exams (timetable information, adjustments and support plans, what to do if you can’t attend
an exam etc)
Marking (marking policies, mark ranges and classes, provision of feedback etc)
Coursework submissions (deadlines, how to submit, what happens if you cannot meet a
deadline etc)
Supporting policies (e.g. where personal circumstances have affected your performance or
ability to submit work on time or attend an exam etc)
Academic Integrity (policies, procedures, academic misconduct etc)
Results (release dates, appeals and frequently asked questions etc)
Re-sits (timetables, marks, overseas re-sits etc)
Re-sit
If you need to re-sit the module, the re-sit assessments are:
Announced in July 2026 with the submission deadline set for August 2026
Please note that the re-sit period is in August: Re-sits – Management School Intranet (Student) –
University of Liverpool
Feedback to students – how will I receive feedback on this module

ULMS352 Managing Knowledge for
Innovation最先出现在KJESSAY历史案例。