This assignment requires the use of the ACSI model and conceptual framework to examine the relationship between customer satisfaction and service quality, perceived value, corporate image, complaint behaviour and the role of agents, using a convenience sample of 200 participants from various regions

1) I DONE MY CHAPTER 1
2) I AM REQURED TO USE ACSI MODEL
3) I WILL USE MY CONCEPTUAL FRAMEWORK WHERE CUSTOMER SATISFACTION IS DEPENDENT VARIABLE, SERVICE QUALITY, PERCEIVED VALUE, CORPORAGE IMAGE COMPLAINT BEHAVIOUR AND ROLE OF AGENT AS INDPENDENT VARIABLE
4) 200 SAMPLE WILL BE DISTRIBUTE TO  THEIR NORTHERN REGION, SOUTHERN, CENTRE REGION, EAST COST AND EAST MALAYSIA
5) CONVENIENCE SAMPLING

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