Streamlining the medical records department process

As a manager of a health care facility, you have had numerous patient complaints regarding the accessibility and readability of their requested patient records. Some of the complaints include incomplete chart files, disorganized records, illegible information because of multiple handwriting styles, and quality of printing with the copy or fax transmissions. In addition, many of the complaints concern the vast amount of time waiting until the files can be located, assembled, copied, and delivered. Some wait times were up to 3 weeks in length, delaying patient treatment. Lastly, the complaints also center on the $0.75 per-page fee that the patients and physician offices pay for the hard copies created from the original pages. For this DB respond to the following question:

What steps could be taken to streamline the medical records department process?

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