COVID-19 Impacts and Recovery in relation to the Cruise Tour Operations industry. Critically assess the impacts of Covid19 on tour operators and travel agents. Please use academic sources as well as industry examples to support your answers. You may refer to UK-based tour operators and travel agents, and/or international tour operators and travel agents. Please explore how Covid19 has impacted tour operators and travel agents in relation to customer service and support, human resource management, product development, pricing strategies, distribution, marketing, and crisis management.
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