Building Customer Relationships

November 23, 2022 1 min read

Unit 4.11 Building Customer Relationships Learning outcome. The learner will: Assessment criteria. The learner can: 1. Understand the link between customer relationships and business performance 1.1 Analyse the role of customer service in creating a competitive advantage 1.2. Evaluate the implications for an organisation of poor customer service This is the assignment task: Unit 4.11

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