AC1.1 Compare theoretical models of communication relevant to residential childcare settings Assignment Guide Unit 505 Lead practice for communication and information management in residential childcare settings UAN: A/506/7585

AC1.1 Compare theoretical models of communication relevant to residential childcare settings Assignment Guide Unit 505 Lead practice for communication and information management in residential childcare settings UAN:

A/506/7585

Unit level:

5

Credit value:

4

GLH:

30

Unit aim:

This unit provides the knowledge and skills required to lead practice for communication and information management in residential childcare settings

Relationship to NOS:

SCDHSC0041

Endorsed by

Skills for Care and Development and Department for Education

Assessment type:

Portfolio of evidence

Learning outcome The learner will:

LO1 Understand the theoretical context of communication in residential childcare settings

Assessment criteria The learner can:

AC1.1 Compare theoretical models of communication relevant to residential childcare settings

AC1.2 Analyse the links between communication, interaction and relationship.

Learning outcome The learner will:

LO2 Be able to develop team members’ knowledge and skills to support communication with children and young people

Assessment criteria The learner can:

AC2.1 Support team members to develop their knowledge and skills about communication

AC2.2 Support team members to develop strategies for overcoming barriers

AC2.3 Explain the importance of team members recognising behaviour as conscious or unconscious communication

AC2.4 Support team members to understand factors that can make verbal communication difficult for a child or young person

AC2.5 Support team members to reflect on the impact of their own communication with children or young people.

Learning outcome The learner will:

LO3 Be able to support team members in addressing specific communication needs of children and young people

Assessment criteria The learner can:

AC3.1 Research sources of support to address specific communication needs

AC3.2 Evaluate the effectiveness of communication methods and aids used by children or young people in the work setting

AC3.3 Support team members to work as part of a multi-agency team around a child or young person to address their communication needs.

Range AC3.1 Sources of support may be:

Professional

Technological

Within the organisation

Beyond the organisation

AC3.2 Communication methods and aids may include:

Verbal

Non-verbal

Sign

Pictorial

Written

Electronic/technological

Assisted

Learning outcome The learner will:

LO4 Be able to develop practices that support children and young people to communicate openly in the work setting

Assessment criteria The learner can:

AC4.1 Develop a culture where children or young people feel able to communicate openly with team members and each other

AC4.2 Evaluate the effectiveness of existing practices and channels of communication for children or young people, as individuals and as a group

AC4.3 Implement improvements to practices that support children or young people to communicate openly in the work setting

Learning outcome The learner will:

LO5 Understand approaches to conflict management

Assessment criteria The learner can:

AC5.1 Analyse key communication skills in models of conflict resolution

AC5.2 Assess the benefits of working with rather than resolving conflict in certain situations.

Learning outcome The learner will:

LO6 Be able to develop communication to support professional networks and teams

Assessment criteria The learner can:

AC6.1 Compare the effectiveness of approaches to communication for working with others in professional networks or teams

AC6.2 Recommend improvements to communication for working in professional networks or teams

AC6.3 Implement changes to communication to support professional networks and teams

Range AC6.1 Approaches to communication may be:

Personal

Organisational

Formal

Informal

Public (information/promotional) AC6.1 Others may include:

Team members

Other professionals

Family members

Advocates

Learning outcome The learner will:

LO7 Be able to manage systems for effective information management

Assessment criteria The learner can:

AC7.1 Analyse the legal and ethical conflicts between maintaining confidentiality and sharing information within and beyond the organisation

AC7.2 Manage systems for effective information management to meet legal and ethical requirements whilst minimising duplication