identifying the industry, key success factors, and responsibility centers for Johansen, as well as the key issues in its 2012 financial performance and management control issues in Store 51.

Answer the following questions: 1) (2 marks) Identify the industry, key success factors, etc. that are unique to Johansen. 2) (3 marks) Identify the responsibility centers used for the stores managers. Does this make sense in terms of what they can influence and/or control? 3) (2 marks) What were the key issues identified in the 2012 financial performance? 4) (3 marks) Summarize the management control issues in Store 51 that need to be addressed

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